What happens after you place the order.
The hard part of a cross-border order isn't the price or the lead time. It's the silence — not knowing whether the run started, whether the sample shipped, whether anyone looked at it before it went in the box. Here is every point at which you hear from us, and what you get.
Order confirmed
You get a written spec: materials, decoration method and placement, quantity, unit price, and the production window.
Pre-production sample
A physical sample in your client's colours and marks, where the item and the timeline allow one. Nothing goes to the line until you approve it or send it back with redlines.
Tooling, if the part is new
Drawings first, then a first-off part from the finished tool for you to sign off.
Production starts
You get the confirmed start date and the scheduled completion date.
Production sample
A unit pulled off the running line, checked against the sample you already approved.
Pre-shipment inspection
We arrange inspection before the goods are sealed and pass you the report as we receive it.
Shipped
Tracking, and the import and export paperwork coordinated on both sides so it is not left with you.
Delivered
To the address on the order. If the dock is wrong or the date moves, you hear it from us first.
Updates come from a person, not a dashboard.
If something is wrong
Email your contact
marketing@sourcemateeurope.com. Send the item code, the quantity affected, and photos.
A person picks it up
Someone who can actually do something about it, not a ticket number.
We go back to the line
We pull the inspection record and the retained samples for that run and find out what happened.
We agree the fix with you
Rework, replacement, or credit — decided case by case with you, not applied from a table.
Nothing on this page is a legal term. Commercial terms live on your quotation and your purchase order.